Rules for purchasing and returning goods
- General provisions
These purchase and sale rules (hereinafter - the Rules) are established by the person purchasing goods in the e-store www.duckdeco.lt
(toliau – Pirkėjas), ir DuckDeco.com(toliau – Pardavėjas) tarpusavio teises, pareigas ir atsakomybę. Įsigydamas prekes Pirkėjas sutinka šių Taisyklių laikytis.
- Conclusion of the purchase and sale agreement
2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, after creating a shopping cart in the electronic store, specifying the delivery address, choosing the payment method and familiarizing himself with these Rules, clicks the "Order" button, and is valid until the full fulfillment of the obligations under this agreement .
- Buyer's rights
3.1. The buyer has the right to buy goods in the electronic store in accordance with these Rules and the legal acts of the Republic of Lithuania.
3.2. The buyer (user) has the right to cancel the contract for the purchase and sale of goods concluded in the online store with the Seller, by notifying the Seller in writing within 14 days from the day of delivery of the goods. The buyer has the right to refuse the contract of purchase and sale of goods with the seller only if the product is of good quality, has not been damaged and has not substantially changed its appearance.
- Seller's rights
4.1. If the Buyer tries to harm the work or stable operation of the e-store or violates his obligations, the Seller may limit and suspend his access to the e-store without prior warning and is not responsible for any related losses of the Buyer.
4.2. The Seller has the right to temporarily or indefinitely terminate the operation of the electronic store without separate notice and is not responsible for any related losses of the Buyer.
4.3. The Seller has the right to unilaterally change these Rules. Changes take effect from the moment of publication for all transactions concluded after publication.
- Responsibilities of the buyer
5.1. The buyer must pay the price of the goods and their delivery, as well as other payments (if specified when concluding the contract) and accept the ordered goods. The Buyer pays for the goods using his online bank, to which a link is provided from the electronic store (if the Seller has entered into a relevant agreement with the Buyer's bank), or by making a payment from any other bank to the Seller's account specified in "Contacts".
5.2. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.
5.3. The Buyer must confirm the payment order in the Buyer's bank online, to which a link is provided from the electronic store, or make a payment from any other bank no later than 24 hours after clicking the "Order" button. If the payment order is not confirmed within this term, the Seller has the right to consider that the Buyer has abandoned the purchase and sale contract. The goods selected by the Buyer are reserved and the Seller undertakes to execute the sales contract only when the Seller receives a notification from the Buyer's bank or the Buyer about the completed payment for the selected goods.
- Responsibilities of the seller
6.1. The seller undertakes to create conditions for the buyer to properly use the services provided by the electronic store. The seller does not make any guarantees that the online store will operate without interruption or that data transmission will be error-free. The Seller is not responsible for any losses of the Buyer related to malfunctions of the electronic store and/or data transmission errors.
6.2. The Seller, in the event of important circumstances, being unable to provide the ordered product to the Buyer, undertakes to offer an analogous product, and if the Buyer refuses to accept the analogue of the product, to return the money paid by the Buyer within 14 working days. In this case, the Seller is released from responsibility for non-delivery of the goods.
- Delivery of goods
7.1. The goods are delivered via parcel services by postman/courier to the address specified by the Buyer. We do not deliver goods to Neringa or deliver them by separate agreement.
7.2. Usually, the goods are delivered within 2-5 working days from the receipt of payment for the goods, if the goods are in the Seller's warehouse. The Seller does not guarantee that the goods will be delivered within the above-mentioned deadline in all cases, especially if the ordered goods are not in the Seller's warehouses. Regarding the purchase of such goods, the Buyer should contact the Seller by e-mail info@duckdeco.com
7.3. The buyer, who has concluded a purchase and sale agreement, undertakes to check the e-mail provided in the order form. mailbox, until the notification about the delivery of the goods is received.
7.4. During the delivery of the shipment, the Buyer or, depending on the case, the Buyer's representative must together with the representative of the transport company check the condition of the package, the quantity, quality and assortment of the goods.
7.4.1. If a violation of the package of the shipment is detected, the Buyer or, depending on the case, the representative of the Buyer must note about the violation of the package of the shipment in the data logger provided by the representative of the transport company or in the paper delivery confirmation.
7.4.2. If inconsistency(s) in the quantity and/or quality and/or assortment of the goods are found, the Buyer or, depending on the case, the Buyer's representative must not accept the shipment. In this case, the Buyer, together with the representative of the transport company, writes a free-form report, in which he notes the violations found.
7.4.3. After the buyer or, depending on the case, the buyer's representative accepts the shipment and signs the data logger provided by the representative of the transport company or the paper delivery confirmation without comments, it is considered that the goods were delivered in the undamaged package of the shipment, the quantity, quality, and assortment of the goods comply with the terms of the sales contract, additional services , specified in the data logger or on the paper delivery confirmation, have been properly completed.
7.5. Upon delivery of the goods to the address specified by the buyer, the goods are considered to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who accepted the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall inform the Seller immediately, but no later than the next day after the planned day of delivery of the goods. Otherwise, the Buyer loses the right to submit claims to the Seller related to non-delivery or late delivery of goods.
7.6. Larger dimensions, breakable goods or goods without packaging suitable for transportation (furniture, mirrors, etc.) are delivered only by separate agreement, after harmonizing the delivery price and duration. For exact information, contact by e-mail info@duckdeco.com
7.7. The goods can be picked up in Alytus after arranging the place and time in advance. For exact information, contact by e-mail info@duckdeco.com
- Products and their prices
8.1. The Seller reserves the right at any time, without notifying the Buyer, to change any information about the goods in the Store and other conditions, including, but not limited to, the right to change the Store's product list, product descriptions, product prices, and product delivery terms and prices.
8.2. The parties agree that any information about the goods provided in the Store is only intended for initial familiarization with the goods and will not be considered complete and/or correct information on the basis of which a decision to purchase the goods and/or pay the price for them can be made.
8.3. The Buyer understands and agrees that the information about the product provided in the Store may be inaccurate and incomplete and the Seller will never have the obligation to compensate any loss or damage caused to the Customer due to an inaccurate or incorrect description of the goods in the Store.
8.4. The price of a specific product is indicated in the Store next to the description of that product. The Buyer understands and agrees that the prices of the goods may be indicated incorrectly in the Store and the Seller shall not be held liable for this. The seller has no obligation to sell the goods at the price indicated in the Store, even if the price is accurate. In the event that the actual price of the product is lower than the price of the product indicated in the Store, the Seller may sell such product to the Buyer at the actual price of the product. If the actual price of the product is higher than the price of the product listed in the Store, the Seller may either cancel/reject the order for such product or contact the Buyer for instructions regarding the order of the product.
8.5. Value added tax (VAT) is included in the price of each product.
8.6. Product price does not include product delivery fee.
- Returning the goods
9.1. If the buyer changes his mind, the product can be returned to the seller without specifying the reason for the return. The seller has the right to refuse to accept goods of suitable quality in the categories listed in point 17 of the Retail Trade Rules.
9.2. In order to return the product, you must inform us of your decision to withdraw from this contract by completing the Return Form. Only after receiving confirmation, the product can be returned by delivering it to our address or to the selected post office.
9.3. Goods can be returned within 14 days from the day you received the goods. If the end of the refund period coincides with a non-working day, it is extended to the next working day.
9.4. The cost of returning the product is paid by the Buyer.
9.5. Shipping charges paid by the Buyer when purchasing the product are refunded to the buyer. Additional delivery charges (for non-standard, urgent delivery) are non-refundable and deducted from the refund amount.
9.6. The goods are returned in the original packaging of the product and shipment together with the product documents. The goods are returned in the manner and address specified by the Seller, which are provided in the return confirmation received by the buyer. Without confirmation, the goods will not be accepted.
9.7. The Buyer is responsible for the proper assembly and packaging of the returned goods. Fragile goods must be packed so that they can be transported safely.
9.8. Goods are not accepted back if they have been used and/or have been damaged and/or have lost their commercial appearance (changes to the appearance of the goods or their packaging, which were necessary to inspect the goods, are not considered essential changes to the appearance of the goods). Discounted items are non-exchangeable and non-refundable.
9.9. In all cases of return, the buyer must comply with the established return rules and only after receiving information from the company's employee, make the return via courier, postal machine or take the goods to the company's headquarters.
9.10. Pre-order items that we do not have in physical store or in stock and that are delivered at the customer's request are non-refundable.
- Gift cards
10.1. Products in the DuckDeco.com online store can be purchased by using an available gift voucher and paying part or all of the order amount. Gift vouchers must be used in one purchase and cannot be shared.
10.2. Refunds are not available when returning items purchased with a gift voucher.
10.3. The gift voucher is intended to pay for goods, the delivery costs of the order are not included in the amount of the gift voucher.
- Regulations for the purchase of goods from catalogs (as an example) / by pre-order in the DuckDeco.com online store:
11.1. In the purchase-sale agreement for goods from catalogs and/or according to pre-order, the Seller DuckDeco.com undertakes to acquire the item or items specified in the Buyer's order within the stipulated period for a fee agreed in advance by the Parties and transfer them to the Buyer for ownership.
11.2. When a customer orders an item by pre-order or from a catalog in the DuckDeco.com online store, the order begins to be executed only when the Buyer pays an advance - 50 % from the amount in the shopping cart, by bank transfer to the Seller's bank account. The remaining part of the amount is paid by the Buyer after receiving the notification about the arrival of the goods or upon collection of the goods.
11.3. The rules established in Article 6.362 of the Civil Code of the Republic of Lithuania apply to the return and exchange of goods of suitable quality. The seller has the right to refuse to accept goods of suitable quality, including, but not limited to, furniture, bedding and lamps of the categories listed in Clause 17 of the Retail Trade Rules. If the buyer does not agree to collect goods of suitable quality, the advance payment is not returned.
11.4. If the buyer does not collect the delivered goods within 14 calendar days from the date of delivery of the notice of delivery of the goods, a storage fee equal to 1% is applied. from the total amount of the contract-order, but not less than 3 EUR without VAT for each day of storage.
11.5. Failure to pick up the goods for any reason, except for force majeure circumstances, within more than 28 calendar days from the date of delivery of the notification of the arrival of the goods, is considered a refusal of the ordered goods and a fundamental violation of the advance purchase-sale agreement. In such a case, the Seller has the right unilaterally, by notifying the Buyer, to terminate the sales contract, and the advance payment is considered compensation for the Seller's minimal losses and is not returned to the buyer.
11.6. If the Seller does not have the opportunity to deliver the goods within the agreed time, the Seller informs the Buyer about this by phone or other acceptable means of communication and specifies the delivery deadline.
11.7. If the Seller does not deliver the goods at the agreed time and the Buyer does not specify the deadline for their delivery, the Buyer has the right to demand the performance of the contract or terminate the contract unilaterally and demand the return of the advance payment.
11.8. By ordering goods from catalogs and paying an advance payment for them to the Seller, the Buyer confirms his knowledge and agrees that between the item shown in the catalog, visualization or any other description and the delivered item, there is a possible error in the color range, irregularities in the texture of the material, cracks on the surface caused by the item aging and similar minor discrepancies.
11.9. By making an advance payment, the buyer agrees to the terms of the contract and order, the quantity, nature and price of the goods.
11.10. The purchase and sale agreement for goods from catalogs and/or pre-ordered goods enters into force from the date of advance payment and is valid until the Parties' obligations are fulfilled. The order term agreed by the parties starts counting from the day of crediting the advance payment to the Seller's bank account or in cash.
11.11. When the buyer orders goods, the status of which is e-mail. there is a "pre-order" in the store, agrees that such goods are non-returnable, except in cases where the goods have an obvious defect.
- Shared responsibility
12.1. The buyer is responsible for the correctness of the data provided in the registration form. The buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.
12.2. Taking into account Article 8 of the Electronic Signature Law of the Republic of Lithuania. on the 3rd provisions, the Buyer agrees with the Seller that the confirmation of the Buyer's actions in the electronic store with the login data to the electronic store (identification code) has Article 8 of the Electronic Signature Law. 1 d. established legal power of an electronic signature (ie has the same legal power as a signature in written documents and is admissible as a means of proof in court). All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
12.3. The seller is not responsible for the fact that the color, shape or other parameters of the goods displayed in the online store do not correspond to the real size, shape and color of the goods due to the characteristics of the computer equipment used by the Buyer.
12.4. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these rules, although he was given such an opportunity
- Processing of personal data
13.1. By clicking the "Order" button, the Buyer confirms that he agrees to provide the Seller with his personal data and does not object to the Seller processing the personal data provided by him both for the purposes of identification of the Buyer, conclusion of contracts, execution (online trade) and direct marketing. The Seller indicates that the Seller will not process the personal codes of the Buyer (if he is a natural person) for the purpose of direct marketing.
13.2. By ticking the "News subscription" box, the Buyer indicates that he agrees to receive information and promotional materials about services, goods from the Seller and/or from third parties selected by him, specified in the registration form and/or otherwise provided by the Buyer and/or his representatives address and/or by SMS message and/or call to the given mobile phone number and/or by e-mail.
13.3. By clicking the "Order" button, the Buyer confirms that he and his representatives know that they have the right to refuse to provide their personal data, but understand that personal data are necessary and necessary in order to unambiguously identify the Buyer and/or his representatives for the conclusion and performance of contracts (online shopping ) purposes and without providing personal data and/or not consenting to their processing for the above purposes, will not be able to enter into and/or execute the contract.
- Exchange of information
14.1. The Seller sends all notifications to the e-mail address provided in the Buyer's registration form.
14.2. The Buyer sends all messages and questions using the means of communication specified in the Seller's online store.
- Final Provisions
15.1. The Buyer and the Seller agree that all information that is provided on the Seller's online store website (including, but not limited to, these Rules, information about the Seller, the offered goods and services and their features, the procedure for implementing the Buyer's right to refuse the purchase and sale contract) is considered to be provided to the Buyer in writing .
15.2. All disputes arising out of or related to the purchase and sale agreement between the Buyer and the Seller shall be resolved by negotiation. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
